Refund policy

Last updated: August 2, 2026

Every Gem State Astro product is made to order using original astrophotography and professional production partners. This policy applies to products purchased directly through Gem State Astro and shipped within the United States.

30-Day Return Window

You may request a return within 30 days of delivery.

To qualify for a return:

  • The product must be unused, uninstalled, undamaged, and unaltered.
  • Prints must not have been mounted, framed, or displayed.
  • Stickers must not have been applied or removed from their backing.
  • The product must be returned with its original packaging and included materials when applicable.
  • You must contact Gem State Astro and receive return instructions before mailing the product.
  • The return must be received at the address provided in the return instructions.

Approved returns must be sent by mail. We do not accept in-person returns or returns delivered to a drop-off location.

Do not mail a return to our business mailing address unless we specifically instruct you to do so. Products may be fulfilled by different production partners, and the correct return address may vary.

How to Request a Return

To request a return, email richard@gemstateastro.com or use our Contact page.

Please include:

  • Your order number
  • The product you wish to return
  • A brief explanation of the reason for the return
  • Photographs, when relevant

We will review your request and provide return instructions if the return is approved. Returns sent without prior authorization may not be accepted.

Return Shipping

For an ordinary return involving a non-defective product, the customer is responsible for obtaining and paying for the return-shipping label. For a verified damaged, defective, or incorrect item, Gem State Astro will cover any required return-shipping cost and provide return instructions.

Gem State Astro does not charge a restocking fee.

Shipping charges paid separately at checkout are non-refundable. Standard shipping included in the displayed price of a metal print is not shown or deducted as a separate charge from the refund.

We recommend using a trackable shipping service and retaining your shipping receipt until the return has been completed.

Refunds

After an approved return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method within 10 days after inspection. Your bank, card issuer, or payment provider may require additional time to display the credit in your account.

A refund for an ordinary return generally includes the eligible product price, less any separately charged, non-refundable original shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery at richard@gemstateastro.com. Contacting us within seven days when possible may help us resolve shipping-related claims more quickly.

Please include:

  • Your order number
  • A brief description of the problem
  • Clear photographs of the damaged, defective, or incorrect product
  • Photographs of the packaging and shipping label

Keep the product and all original packaging until the claim has been reviewed. Do not return or discard the product unless we provide instructions.

Once the claim is verified, we may arrange a replacement, reprint, refund, or another appropriate resolution at no additional cost, depending on the circumstances. If a return is required for a verified damaged, defective, or incorrect item, we will provide appropriate return instructions.

Exchanges

We do not offer direct exchanges.

To order a different product, design, or size, you may return an eligible product under this policy and place a new order.

A replacement or reprint provided because a product arrived damaged, defective, or incorrect is handled as a claim resolution and is not considered an exchange.

Order Changes and Cancellations

Because products are made to order, production may begin shortly after an order is placed.

Contact us immediately to request a change or cancellation. We will make a reasonable effort to help, but changes and cancellations are not guaranteed after production has begun. An order that has already shipped cannot be canceled.

Questions

For questions about a return, refund, or existing order, contact:

Gem State Astro LLC
Doing business as Gem State Astro
Email: richard@gemstateastro.com
Response time: Usually within 1–2 business days.