Shipping policy
Last updated: July 26, 2026
Gem State Astro LLC, doing business as Gem State Astro, offers made-to-order astrophotography products fulfilled through professional production partners. Please review the information below before placing your order.
Where we ship
We currently ship to addresses within the United States.
Shipping availability may vary for Alaska, Hawaii, U.S. territories, PO boxes, APO/FPO addresses, and certain oversized products. Available shipping options will be shown at checkout.
Shipping charges
Shipping charges depend on the type of product ordered.
Metal prints: Standard U.S. shipping is included in the displayed product price. No separate standard shipping charge is added for these products.
Posters, magnets, and stickers: Shipping is calculated at checkout based on the products in the order and the delivery address.
If an order contains products with different shipping arrangements, the applicable shipping charge will be displayed before payment. You will not be charged additional shipping beyond the amount shown at checkout unless a new shipment is required because of an incorrect or incomplete address supplied with the order.
Production and delivery estimates
Most products are made to order and are estimated to be prepared for shipment within 2–5 business days.
After production is complete, standard delivery within the United States is estimated to take an additional 3–10 business days.
The estimated total delivery time is generally 5–15 business days, beginning on the first business day after the order is placed.
These timeframes are estimates, not guarantees. Production or delivery may take longer because of product availability, unusually high order volume, weather, carrier disruptions, failed delivery attempts, address problems, or other circumstances outside our control.
Business days do not include weekends or public holidays.
Fulfillment locations and separate packages
Products are fulfilled by Prodigi and Printful through production facilities in North America, Europe, and other partner locations. The exact ship-from location may vary based on the product, inventory availability, delivery destination, and production capacity.
Items in the same order may be produced at different facilities, ship separately, and arrive on different dates. You will not be charged additional shipping beyond the amount shown at checkout.
Tracking
Tracking information is provided whenever it is available.
When tracking is available, you will receive a shipping-confirmation email after the package has been dispatched. Tracking information may take up to several days to begin displaying movement after a shipping label is created.
Some economy or product-specific shipping services may not include full tracking.
Address accuracy
Customers are responsible for providing a complete and accurate delivery address.
Contact us immediately if you notice an error in your shipping address. Address changes are not guaranteed after an order has entered production or been submitted to a fulfillment partner.
Gem State Astro is not responsible for delays or failed deliveries caused by an incorrect, incomplete, or outdated address supplied by the customer. If a package is returned or must be reproduced because of an address error, additional production or shipping charges may apply.
Order changes and cancellations
Because products are made to order, production may begin shortly after an order is placed.
Contact us immediately if you need to request a change or cancellation. Changes and cancellations are not guaranteed after an order has entered production, and an order that has already shipped cannot be canceled.
Delayed or missing packages
If your order has not arrived within five business days after the estimated delivery date, contact us at richard@gemstateastro.com.
Please include your order number and confirm the delivery address used for the order. We will review the shipment information and work with the applicable fulfillment partner or carrier.
A package is not automatically considered lost merely because tracking has paused or the estimated date has passed.
Damaged shipments
Inspect your order promptly after delivery.
Report products damaged during shipping within seven days of delivery by emailing richard@gemstateastro.com.
Please include:
- Your order number
- Clear photographs of the damaged product
- Photographs of the packaging and shipping label
Keep the product and all original packaging until the claim has been reviewed. Depending on the circumstances, we may arrange a replacement, reprint, refund, or other appropriate resolution.
PO boxes and military addresses
Some products may be deliverable to PO boxes or APO/FPO addresses. However, oversized metal prints and certain courier services may require a physical street address.
If a selected product cannot be delivered to the address provided, we will contact you or checkout may require a different address.
Local pickup
Gem State Astro is an online-only store. We do not offer local pickup, walk-in service, or customer collection from our business or mailing address.
Questions
For questions about shipping or an existing order, contact:
Gem State Astro LLC
Doing business as Gem State Astro
Email: richard@gemstateastro.com
Response time: Usually within 1–2 business days